Effective date: October 11, 2026
Graceful Scarfs operates https://gracefulscarfs.com. For questions about this policy or your personal information, contact contactus@gracefulscarfs.com.
Shopping and contacting us
We receive information you provide when you order or contact us, including your name, contact details, billing and delivery addresses, items ordered and messages. We use it to process purchases, arrange delivery or pickup, provide order updates and customer support, handle returns and payment disputes, prevent misuse and keep necessary business records.
Guest checkout is available; new customer-account registration is currently disabled. Guest orders still create the records needed to fulfil purchases and meet recordkeeping obligations.
Our WordPress and WooCommerce website uses cookies and similar browser storage to remember your cart and support checkout. Hosting and website services may process technical information such as IP addresses, browser details, requested pages and diagnostic information to operate and maintain the site.
Payments, delivery and other providers
Square processes information needed for payments and provides transaction information used for order support, refunds and disputes. Its own practices are described in Square's consumer privacy notice.
Graceful Scarfs's owner personally packs and ships orders. We do not currently use an outside fulfillment company or provide customer/order details to an accountant or bookkeeping service. For each shipment, the label provider and carrier selected to deliver it may receive the recipient's contact and delivery details and the parcel information needed for their service. We do not use a single permanent carrier. Delivery at launch is limited to supported United States destinations.
Our hosting, website, payment, email and tax providers process information needed to operate the store. WooCommerce services support the store and automated tax calculation. We may disclose information when required by law or reasonably necessary to address fraud, resolve a dispute or protect legitimate rights.
We do not sell or rent customer information. Necessary processing by these service providers is described above.
Website statistics and external services
Jetpack statistics and website-performance tools are active. Automattic receives technical visit information through requests to its services, including from visitors who do not place an order. WooCommerce also uses first-party cookies to record referral and visit information associated with shopping activity. Their processing is subject to the Automattic privacy policy.
Google advertising, conversion and remarketing tracking is disabled on this store. The Google Merchant Center and Pinterest product integrations remain configured. No Pinterest tracking requests or cookies were observed in our launch checks of the storefront, product pages, cart and checkout; this is not a promise about activity after following an external Pinterest link. Those services have their own Google and Pinterest privacy policies.
Payment services remain enabled. Google Pay resources and related diagnostic requests may load where wallet payment buttons are displayed, before a purchase is completed. Disabling Google advertising tags does not disable those payment services.
There is currently no cookie-consent banner on the storefront. The statistics, performance and first-party shopping cookies described above are not held pending a banner choice.
You can manage cookies through your browser settings. Blocking necessary cookies or storage may affect the cart or checkout. External social-media, messaging and map links lead to services with their own privacy practices.
Keeping information
We normally retain core order, payment and tax records for seven years after the end of the relevant tax year. We may retain records longer where required for an audit, legal obligation or unresolved dispute. Guest orders follow the same rule; account closure does not automatically erase transaction records.
We review unpaid failed/cancelled orders after 90 days and routine support correspondence after two years, removing unnecessary personal information when it is no longer needed and no accounting, legal or dispute-related reason requires retention.
Copies may remain in backups until their normal replacement or expiry, and providers may have independent retention obligations. We do not promise immediate removal from every backup or deletion of records we must retain.
Privacy requests
Email contactus@gracefulscarfs.com to ask about your information or request access, correction or deletion. Describe the request and provide enough information to locate the relevant order or interaction. Do not send payment-card numbers or unnecessary identity documents.
We may verify the request using information reasonably needed to avoid disclosing or changing someone else's records. We will explain the action we can take and any records that must be retained. We keep a minimal record of the request and outcome to document its handling. Deletion is not unconditional.
Updates
We may update this policy when our services or practices change. The current version and its effective date will appear on this page.